Council information in other languages and formats
We are committed to supporting people whose first language is not English or who need information in other formats that meet their needs.
We have different tools and services to help people.
ReciteMe
ReciteMe is a website accessibility assistive toolbar present on most pages of this website. Look for the “Speak / Translate” symbols and text at the top of a page.
You can customise our website contents so that it works best for you. The toolbar provides many features including
- text to speech
- fully customisable styling features such as font size or colour
- reading aids such as read aloud
- translation tool with over 100 languages.
ReciteMe is not available on some forms on our website. We will continue our work to improve this in future.
Find out more about ReciteMe.
Translation and interpreting services
Support for meeting with Council services
We have a translation and interpreting service for different languages and support for British Sign Language (BSL) users. We can also provide information in other formats.
For example, we can organise support from someone who speaks your language if you or a family member is attending an appointment with one of our services. This can be done
- in person
- on the telephone
- online using Microsoft Teams.
If you need this service for a meeting with someone from the Council, please advise them what you need in plenty time to allow them to arrange support.
British sign language: Contact Scotland BSL
If you use BSL, you can contact us direct by using Contact Scotland BSL. This is a free telephone relay service which helps with making and receiving calls from hearing callers. As a Contact Scotland BSL user, you can connect to an experienced, qualified BSL video interpreter within minutes through the app or online using your
- PC
- Apple Mac
- tablet
- smartphone.
You can use this to contact any of our Council services including housing and schools. You will need the contact details of the person or team in the Council you want to contact for the BSL interpreter to use.
You can also use it to contact other organisations like Police and NHS as well as businesses.
Find out how to contact us using on their website.
Other formats and languages
We can also provide Council information in other languages and different formats including
- large print
- Braille
- audio.
Look out for the ‘happy to translate’ symbol on our documents and leaflets. There will be a unique code beside it which you can use to request a translation or other format from our interpretation and translation team. Where you see this symbol and information, you can request the information in other languages and formats. Please quote the unique reference number when asking us.
You can get this document on audio CD, in Braille and large print if you ask us. Please contact Interpretation and Translation Service (ITS)
and quote the reference number. We can also arrange translations into your preferred community language on request.