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Our Behaviours

A colourful silhouette of Edinburgh with illustrations of people working in the city

We’re proud to work together for the people of Edinburgh – making a positive difference to the city and the lives of our residents every single day. But this can only happen through the hard work and commitment of you, our colleagues, who are the most valuable part of our organisation.

Creating a great place to work together for the people of Edinburgh

We’re committed to making a workplace we all want to be part of:

  • one that’s open, positive, inclusive and safe
  • that supports and allows everyone to be their best self and do their best work
  • that celebrates the benefits of our diversity
  • where everyone feels trusted, valued and recognised for their contribution.

Our Behaviours of Respect, Integrity and Flexibility are the foundation to create a great place to work.

What are Our Behaviours?

Our Behaviours and organisational purpose have been developed with support from colleagues across our Council. They support everything we do to help make our organisation a great place to work.

A set of three coloured rectangles with the words Respect, Integrity and Flexibility

Our purpose

Our purpose is to work together for the people of Edinburgh. ​

That means we act at the earliest opportunity to deliver the best outcomes and prevent harm for everyone we work with - the city, its communities, visitors and our colleagues.

We do this by living Our Behaviours of Respect, Integrity and Flexibility every day.

Our Behaviours

Generally, the way we behave is in our control. How we choose to behave at work – positive or negative – affects our workplace, colleagues and service users. Our Behaviours provide clear and consistent expectations for everyone, helping us feel safe, trusted and valued.

Respect

  • Provide exceptional service​
  • Be inclusive and collaborative​
  • Promote equality​
  • Treat others with fairness, understanding and kindness​
  • Take time to listen and put people at the centre of everything that you do

Integrity

  • Do what’s right​
  • Respond quickly to everyone who contacts you​
  • Deal with issues early to prevent them becoming bigger problems​
  • Be open, honest and think before you act​
  • Take responsibility for your decisions and actions and learn from mistakes

Flexibility

  • Always help – there should be ‘no wrong door’​
  • Work with others to adapt to changing requests, needs and priorities​
  • Keep it simple​
  • Be open minded and seek better ways of doing things

Our Behavioural Framework

We’ve developed Our Behavioural Framework with support from colleagues. It sets out what Our Behaviours look like when we’re demonstrating them day-to-day at work. Each behaviour has eight behavioural statements that apply to all colleagues and a further four behavioural statements that people leaders are also expected to show.

Supporting information

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