All the phone lines will have some automation to direct you to the service you require, some allow you to leave information without speaking to a customer service representative.
You may experience high wait times at peak times. It is faster to report issues, request services and pay bills online.
We have support on X
Emergency number
Council emergency number 0131 200 2000.
Available 24 hours, 7 days a week.
NOTE this number can also be called when it isn’t an emergency if there is no a direct number for the service you need during normal business hours by selecting 0.
Telephone numbers
Business rates 0131 608 1133
Benefits 0131 608 1111
Council tax 0131 608 1111
Customer care 0131 200 2300
Debt recovery 0131 529 7178
Environmental 0131 200 2000 option 8 then option 5 or 0131 608 1100
Registration service 0131 529 2600
Repairs direct 0131 200 2345
Roads and Clarence 0800 23 23 23 or 0131 200 2000 option 6
Street lights and Roads 0131 200 2000 option 6, 0131 608 1100
Social care direct 0131 200 2324
Scottish Welfare Fund 0131 529 5299
Special uplifts 0131 200 2000 option 8 then option 1 or 0131 608 1100
Waste 0131 200 2000 option 8 then option 1 or 0131 608 1100