All the phone lines will have some automation to direct you to the service you require, some allow you to leave information without speaking to a customer service representative.
You may experience high wait times at peak times. It is faster to report issues, request services and pay bills online.
We have support on X
Telephone numbers
Business rates 0131 608 1133
Benefits 0131 608 1111
Council emergency number 0131 200 2000. Available 24 hours, 7 days a week. If you call the number during office hours and your call isn’t an emergency, you will be directed to a menu of options.
Council tax 0131 608 1111
Customer care 0131 200 2300
Debt recovery 0131 529 7178
Environmental 0131 200 2000 option 8 then option 5 or 0131 608 1100
Registration service 0131 529 2600
Repairs direct 0131 200 2345
Roads and Clarence 0800 23 23 23 or 0131 200 2000 option 6
Street lights and Roads 0131 200 2000 option 6, 0131 608 1100
Social care direct 0131 200 2324
Scottish Welfare Fund 0131 529 5299
Special uplifts 0131 200 2000 option 8 then option 1 or 0131 608 1100
Waste 0131 200 2000 option 8 then option 1 or 0131 608 1100